How Can AI Voice Analysis Help Banks in Boosting Client Satisfaction?

How Can AI Voice Analysis Help Banks in Boosting Client Satisfaction_

Banking is one of the most competitive industry verticals. There are so many banks, including private banks that are trying to attract customers to use their services and banking products. Thus, unlike traditional times when customers used to use services from specific government banks only, now customer experience and satisfaction have become vital. This is the reason each bank has put a customer care department within the bank using skilled banking agents and the best call center solution. There are multiple other banking communication solutions available other than the call center software that can help improve customer satisfaction for a bank. AI voice analysis tool for banks is one of the tools like that.

What is an AI voice analysis tool?

This tool is also referred to as an AI call center solution because it is an artificial intelligence-drive module that can be integrated into the call center solution.

The AI voice analysis tool for banks analyzes each call for quality based on predefined parameters such as:

  • Usage of positive words
  • Tone of voice
  • Emotions in the voice
  • Silence in the conversation
  • Verbose minutes of conversation
  • And more

Based on these parameters, it gives an overall score along with scoring each individual parameter.

How does an AI voice analysis help banks to boost client satisfaction?

This quality assurance tool can boost client satisfaction in multiple ways. Let’s check how.

1. It checks each and every call for quality

Unlike a manual analysis system, in which the manager checks only some random calls, the AI call center solution will analyze each call for quality assurance. This tool will ensure that none of the quality of service-related mistakes are overlooked. Thus, it helps in taking care of each client and the experience delivered to him or her to improve overall and individual banking customer experience.

2. It highlights unspoken signs of client experience

It is easy to decode a client’s frustration when he or she gets angry and shouts at a banking executive, but it is difficult to decode whether a customer is happy, sad, or upset with the banking services if he or she is not using those kinds of words in his conversation. The AI voice analysis tool for banks can analyze the tone and emotions in the voice to highlight when a client was upset or disappointed with the answer of the banking agent. This helps in improving conversation style and decoding unspoken emotions of clients to deliver better customer service.

3. Improve training

Agents handle banking clients, so they must be trained for rectifying their mistakes. The AI voice analysis tool provides details on individual mistakes. This helps in training agents based on specific mistakes they might be making during a call. This helps in improving the customer care standards in banks and boosts client satisfaction.

If you are interested in exploring more about a banking call center solution and AI voice analysis for banks to boost customer satisfaction, we can help you. Contact us to initiate the conversation.

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Virtual Banking: How Is It Made Possible by DialShree: Call Center Solution?

Virtual Banking- How Is It Made Possible by DialSharee- Call Center Solution_

Virtual banking is a leading trend in the 21st century. Gone are the days, when customers used to walk in to banks for their banking requests. Now, people can take banking actions at their fingertips and there are multiple digital solutions that make it possible. The call center solution is one of the amazing tools that help in making virtual banking possible.

DialShree is one of the best call center solutions for banks that have benefited many banks and made virtual banking effective, accurate, and simple.

Let’s see how.

1. Emergency services made available immediately

Using banking products like mobile banking, net banking, credit cards, debit cards, etc., can also cause leakage of sensitive information. It is possible that the credentials of mobile or net banking get leaked or someone steals the credit card or debit card. In this case, the call center solution for banks helps customers to immediately block their accounts or cards without waiting to log in anywhere or having a conversation with the agents. The real sense of virtual banking is made true by providing immediate services to clients.

2. Exceptional customer care services for banking clients

Net banking and mobile banking can help take common actions, but it does not help in real customer care as there are only chatbots that can answer common questions. Moreover, chatbot technology is still in the learning phase, so often leaves clients frustrated. Unlike that, customers can simply call the banking customer care center for any question they may have for which they are seeking resolution. The right call distribution rules available in the best call center software for banks, DialShree, will make sure that the customer gets connected to the right banking agent and receives a satisfactory response to their queries and questions.

3. Help clients to make a strong financial portfolio

Banks provide multiple other products other than just banking services such as insurance, mutual funds, long-term and short-term financial plans, and more. The call center software for banks helps banking executives to identify potential leads using reports and KPIs shown in the reports. In addition to that, agents can also run sales campaigns using a predictive dialer and other auto dialers.

4. Make the collection process streamlined

Banks need to handle the collection process as well. Unlike the traditional way of sending collection agents to customers’ home, DialShree: collection module for banking call center solutions help in automating and streamlining multiple processes to make the collection process more streamlined and optimized. This solution helps in boosting the collection rate and overall score as well.

Conclusion

There are multiple benefits of using the DialShree call center solution, which is developed with cherry-picked features to benefit the banks. Multiple amazing utilities of this software cannot be replaced by any other alternative available in the market. Thus, it is quite popular among banks. Already several banks in India use this best banking call center software.

To know more about this call center solution for banks and get a free quote and consultation, contact us.

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