Mahindra Insurance Brokers Limited (MIBL), established in 2004, a subsidiary of Mahindra & Mahindra Financial Services Limited, excels in providing hassle-free financial services in India. As a part of the renowned $20 billion Mahindra Group, MIBL's core focus is on delivering top-notch loan and financial services to its valued clients.
Challenges include time-consuming and unproductive conventional owner and manual dialing, limited flexibility and scalability due to non-cloud platforms, and legacy platform limitations primarily suitable for on-premise operations. These hurdles hinder productivity and restrict organizations from leveraging modern advancements.
Our comprehensive omnichannel solutions helped them to overcome all the challenges & customer service grey areas which they were facing with the legacy platform.
Elision’s bespoke contact center platform for MIBL was meticulously tailored to align with their specific business processes, ensuring a seamless operational flow. It catered to MIBL’s multichannel needs, enabling robust engagement across various platforms and enhancing customer experience. Elision equipped MIBL with cloud call center solution, infusing their communication infrastructure with flexibility and scalability.
Elision deftly integrated third-party platforms into their customized solution for MIBL, facilitating seamless operations including multilevel IVR calling, SMS blasting, and voice broadcasting. This integration elevated MIBL's operational efficiency by enabling timely communication such as sending motor policy renewal reminders, addressing customer queries and due amount updates. As a result, effortless connections with customers were established, contributing significantly to MIBL's seamless collaboration without any data redundancies.
Elision's solution for MIBL leveraged automation to transform their workflow, ensuring that policy reminders and follow-ups were executed with precision and punctuality. This automation was particularly beneficial for MIBL, given the nature of their work which demands consistent communication with clients regarding policy renewals and updates round the clock. The automated system integrated with their call center solution significantly reduced manual effort and minimized the risk of human error, leading to increased operational efficiency and 3x customer satisfaction levels. Customized real-time reporting simplified decision making.
In an increasingly remote work environment, DialShree Mobi App emerged as a transformative solution for remote agents. With its robust features and intuitive interface, the App empowered agents to efficiently work in any location.A team of dedicated agents put the virtual capabilities to the test, leveraging seamless call transfers, real-time analytics, and on-the-go client interactions to achieve unprecedented levels of productivity.Clients were overwhelmingly satisfied, as agents using DialShree Mobi delivered consistent and personalized service, regardless of their location.
Before Elision's intervention, MIBL struggled with manual dialing, wasting agents' valuable time. With DialShree's predictive dialing, they revolutionized MIBL's process, ensuring only real prospects reached the agents. This significant shift increased call connectivity 5x and boosted agent efficiency by a striking 87.94%. Elision's solution turned MIBL's communication challenges into a success story of amplified productivity and streamlined customer interaction.
DialShree equipped client's team with SMS, and voice broadcasting — all integral to their customer engagement strategy. This cloud-based communication approach enabled MIBL to manage high call volumes efficiently, maintain robust customer relations, and ensure a continuous, seamless communication flow, without much human intervention.
We've provided MIBL with a tailored solution that not only enriches customer experiences but also empowers their team, eliminating delays. Happy to be a part of MIBL's ongoing success story.
On Cloud Setup
2 GSM Gateways
DialShree Mobi App
Third Party Integrations
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