How Can Voice Analysis with AI Help Call Centers?

Omnichannel call center solution elisiontecadmin April 11, 2022

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Artificial intelligence (AI) has been introducing different call center automation features. By leveraging the power of AI for call center solutions, we have built the most advanced AI-driven voice analysis tool for call center solutions.

Read our complete news release on AI Powered Voice Analysis Launched for Call Center Solution Users by Elision

In multiple ways, this AI voice analysis for call centers can benefit contact centers, customer care centers, and any business that uses a call center software. This AI tool bestows multiple advantages to the users of call center solutions.

Let me share the major ones.

It automates the process of call quality monitoring

In any call center or business that focuses on customer experience, monitoring and improving quality of service (QOS) are necessary. This is the reason they buy the best call center software, and hire the most skilled agents and talented supervisors.

The AI voice analysis for call centers automates the whole process of screening each call for multiple key performance indicators. Each call will not only be screened, but also be scored for its performance. It means you can measure the performance of each call and agent and that also automatically.

It helps guarantee the quality of service

As AI automates the process of call quality monitoring, the efficiency and accuracy of review results are guaranteed. The AI voice analysis tool for call center solutions will not miss any call or any point, which is part of the high quality of service. Each minor to major detail will be measured with the benchmark and scored. This can help call centers to work on the guaranteed high customer experience.

It saves time of supervisors

It is impossible for supervisors to listen to each call recording, score agents, and provide the required coaching or training. However, with the AI voice analysis tool for call center solutions, it has become simplified and faster. All calls will be reviewed for the quality purpose by this tool. Supervisors can see easy-to-understand results within their call center software or cloud contact center solution. This will save a lot of time of supervisors.

It improves productivity

As supervisors don’t need to spend time listening or barge-in into calls for QoS management, their time will be saved in discussing case-to-case calls with weak performers. They can also provide better and more personalized call center training programs to agents, so agents can work more productively. It means the call center solution can help in improving supervisor productivity.

As agents receive more specific feedback and personalized coaching, they can perform more productively and improve performance consistently.

It gives a competitive edge

An AI voice analysis tool for contact center solutions is not used by all call centers. Therefore, it can give a competitive edge to the call centers that start using this amazing and futuristic call center automation software. It can bestow a competitive edge to the user.

These are the five major advantages of using the AI voice analysis tool with the call center software.

Let us explain the advantages of the AI voice analysis tool in a live demo, so you can review the performance. Contact us to book a demo or send your inquiry now.