How Can DialShree Help in Increasing Debt Collection for Healthcare Industry?
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People are more conscious about their health nowadays. People invest in health insurance, mediclaim, etc. People also get regular body checkups to stay healthy and fit. Moreover, the healthcare industry has become quite advanced now and therefore, there are many offerings along with traditional healthcare services. From annual health checkup plans to cosmetics, healthcare membership, and many other healthcare products are available for regular customers.
In this case, often debt collection becomes an important job in the healthcare industry. We offer a contact center solution, which is popularly known as DialShree. This software is one of the most advanced call center solutions that can be used to enhance different unified communication-related operations in businesses. Along with this contact center solution, we also offer a collection module as an add-on that can be integrated into the DialShree: contact center software with call center collection module integration. This integrated solution can help the healthcare industry to increase debt collection.
Let us share how:
1. Classify customers
The leads aka customers can be classified into different groups, commonly referred to as buckets. The customers can be classified and grouped based on their payment patterns, total debt, missed EMIs, etc. The classified groups can help a healthcare organization to create custom collection campaigns with custom scrip, auto dialer, etc.; put agents depending on the required skills to handle that group of customers, and make other decisions to run a custom and successful campaign for each group. This can help in increasing debt collection for the healthcare industry.
2. Payment utility
The collection module integrated into the DialShree: contact center software with call center collection integration provides some unique features related to collection campaigns. One of the most important and unique features available in this collection module is the payment utility. This feature performs multiple jobs. One of them is filtering leads based on their payment status. It means if a customer has already paid for its healthcare product and its lead is in the group because the group was created before the payment is made, the payment utility feature will skip the customer from its auto dialing list. This will not only save the time of agents from calling someone who has already paid his/ her debt, but it will also contribute to a better customer experience.
3. Customer dispositions with validation
The contact center solution with an integrated collection module will provide custom dispositions related to collection campaigns such as a promise to pay. The custom disposition will save the time of agents from writing the disposition manually. Along with customer dispositions, there will be some validations. For example, if the customer has given a promise to pay, then the agent will need to write the date on which the customer has promised to pay. Without writing that date, the contact center solution will not let the agent move to the next lead.
This is how DialShree, a contact center solution with an integrated collection module can help the healthcare industry to increase debt collection. Let us share more in detail along with a complete walkthrough of DialShree and the collection module. Contact us to book a demo and a discussion call.