Elision Launched New Version of Dialshree: Call Center Software
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Dialshree is one of the best call center solutions in the world. The Dialshree: Call Center Software is used by a wide range of industry verticals worldwide. It supports inbound, outbound and blended call center campaigns. Many big brands in India use this call center software to run its business. Recently, the new version of Dialshree is launched. The new version is named as the Dialshree Version 4. It has all the features available in the earlier versions of the Dialshree: Call Center Solution.
The new version of Dialshree: Call Center Software has furnished with the new features which are developed to meet increasing communication and reporting need of the call centers of diversified industry verticals.
Below is the list of newly added features in the Dialshree: Call Center Software:
- Integration of WhatsApp messenger in the Dialshree: Call Center solution in both panels
- Integration of WhatsApp messenger in the disposition screen.
- Lead addition in the maximum hopper priority
- Integration of Text to Speech (TTS) module in lead upload with all required configuration
- Pause code alert integration
- Live call timer in seconds along with the total pause code on the pause screen
- Google map display on the panel of the agent according to the allowed user group
- Inbound email report theme customization
- Inbound email module customization
- Disabled the links from the admin change log report for all users and enabled for only Super Admin
The new version of Dialshree: Call Center Software also has a wide range of reports. It has all the reports it had earlier in the Dialshree: Call Center Solution. Additionally, it has some new reports added to provide a more comprehensive look at various important metrics to the call center. Below is the list of newly added reports:
- Inbound Queue Report
- Develop IVR Report
- TTS log report
- Agent-Manager Chat Log
- Search Archive Data functionality in reports
- Hang up Cause Report
- Reset Lead Call Status Report
- Add a date range filter to download list data
- Call Detail Report
- Add customer name and number in the existing callback report
These are the top features added in version 4 of Dialshree: Call Center Solution. To know more about the added new features of the call center software, Dialshree or to get a free demo of the same, please contact us.