Elision Announced to Exhibit Grievance Management Solution at GITEX 2022

Elision Announced to Exhibit Grievance Management Solution at GITEX 2022

We are glad to announce that we are participating in GITEX Global 2022, which is going to be conducted at the Dubai World Trade Center in Dubai from 10 to 14 October 2022. Our team will be part of this event as one of the top exhibitors and it will showcase our top products and solutions.

Stand Number: H6A – 03

One of the top products that will be displayed at this event is our grievance management solution. It is one of the most advanced grievance management systems and it is used by noteworthy brands across the globe. Even some leading smart cities in India use this grievance management solution to effectively handle the grievances of citizens and end users.

This grievance management solution is built with advanced features to streamline and optimize the whole process of managing customer concerns and issues in a more systematic and traceable way. It provides the support to create issue tickets, which is more commonly known as grievance requests, manually or automatically in the system. It enables users to raise grievances using various communication options such as IVR call, chat, web form, email, call center, or any other option made available by the company. We can also integrate API or mode of communication with this grievance aka helpdesk ticketing solution to automate certain jobs like:

  • Creating support request ticket
  • Assigning it to the right person in the right department
  • Updating the status of the ticket to assigned

The USP of this grievance management software is that it can not only track all tickets, but can also enforce service level agreement (SLA) to the whole process. It means the client-centric companies that want their customers to receive resolution within a certain time such as 48 hours at max can define this timeline. The system will automatically send alerts and notifications to the concerned department or person in case of any delay or failure in meeting the SLA.

This helpdesk ticketing solution can be used across any industry and it can help in leveraging several advantages like:

  • Increased first contact resolution of customer concerns
  • Increased agent productivity
  • Increased service level agreement
  • Reduced client attrition
  • Increased customer retention rate
  • Reduced expenses
  • Streamlined processes
  • And more

GITEX will have several technology-driven businesses, government organizations, marketing companies, startup companies, Edtech organizations, and multiple other companies from diversified industries that would be interested in a smart grievance management solution.

Our team will be exhibiting this top product of Elision to the stand visitors of stand number H6A – 03. They will showcase how this software can improve workforce efficiency and the whole process of client concern resolution with ease.

We are seeking business exchange and channel partnership opportunities for this product and other unified communication solutions we have to offer during our exhibition on GITEX Global 2022.

If you are going to visit GITEX, meet our team or schedule an advanced meeting. To take an action, click here.

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Elision Will Exhibit DialShree: Omnichannel Contact Center Solution Driven by AI Features at GITEX 2022

Elision at GITEX 2022

We, Elision, are excited that we are going to be part of one of the leading trade shows and conferences in Asia and the world. We will be participating in GITEX as one of the exhibitors. Our team will showcase our top products and solutions during our exhibition on GITEX Global 2022.

Stand number: H6A-3

Venue: Dubai World Trade Center, Dubai

Date: 10 – 14 Oct 22

We are excited to be part of this event and showcase our top products and solutions to our stand visitors. DialShree: Omnichannel Contact Center Solution is one of the top and most popular unified communication products of Elision. We have been catering to businesses with this top solution.

“Customer care has been one of the integral aspects of businesses and an omnichannel contact center solution can help businesses level up their customer care game. Businesses can deliver excellent customer care services across different communication channels, more specifically, the favorite communication channel of their clients. It can also help agents to drive context-driven communication with the customers to make it a more meaningful business call. There are several advantages of using this software. We are going to showcase these benefits to our stand visitors and explain how they can benefit their organization. There is a huge need for this software in Dubai and other UAE-based countries. We are excited that we will be part of it”, shared the spokesperson of Elision.

DialShree: omnichannel call center solution is used by the leading brands worldwide. It has empowered several industry verticals. A single system can be used to run inbound, outbound, and blended campaigns. This provides ease of management to businesses as they don’t need to invest in multiple tools to handle different types of business calling campaigns.

DialShree supports all unified communication channels into a single call center solution to provide a truly reliable omnichannel contact center solution:

  • Voice call
  • Video call
  • Chat
  • SMS
  • Email
  • Social media
  • WhatsApp
  • Screen sharing
  • Web forms

It is an on-premise and cloud-based call center solution. Thus, a business can take advantage of its preferred hosting model.

One of the major USPs of DialShree: omnichannel contact center solution is that it is empowered with artificial intelligence-based features. It can automate the job of analyzing all calls for quality criteria using AI features.

Following are the AI-driven feature available in this AI call center solution with omnichannel communication support:

  • Call analysis (overall and individual)
  • Voice sentiment analysis
  • Voice emotion analysis
  • Call scoring (overall and individual)
  • Call transcript with speech-to-text converter
  • Call flow analysis
  • Silence detection
  • Over-talk detection
  • Agent scorecard
  • And more

In a nutshell, DialShree is a powerful omnichannel contact center solution, which will be showcased from H6A-3 to the stand visitors. To know more about our participation in GITEX or to book a personal meeting with our team, click here.

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Elision Will Exhibit Custom Product Development Services at GITEX 2022

Elision Will Exhibit Custom Product Development Services at GITEX 2022

We, Elision Technologies Pvt. Ltd, are going to participate in one of the leading Asian tradeshows and events, GITEX Global 2022 as one of the exhibitors. We cordially invite you to visit our stall in GITEX to create a win-win opportunity for your and our ventures.

Our team will be available to greet you at stand number: H6A-3 from 10 Oct to 14 Oct 2022.

Our team will exhibit our major offerings, channel partnership, and other business opportunities to our stand visitors. To explore more about the major offerings that we will exhibit at GITEX are covered in our recent news.

We are excited to share that one of the offerings that we will showcase during our exhibition at GITEX is our custom product development services.

We provide telecom product development and related services to our clients. We have around 15 years of experience in the telephony and unified communication solution development industry. We have developed multiple products for our business and for our global customers.

Using our years of experience, we are going to help businesses that are interested in building the best telephony products. We can build omnichannel teleco solutions for our clients that want to capture the ever-increasing VoIP and telephony market.

We also provide customization and maintenance services for telecom products with our dedicated team of telephony experts and VoIP specialists. We also provide product success service with our VoIP consultancy and other offerings to benefit our clients.

We follow the Agile approach to develop custom product development services with customized features. This will help you reduce the time to market and reach your clients early to start generating revenue.

Our representatives will discuss about our expertise in custom telecom product development to our stand visitors in GITEX Global 2022. We will also discuss the business needs and channel partnership opportunities with the visitors to create mutually beneficial grounds.

We invite you to meet our team at GITEX.

About GITEX Global 2022

It is one of the leading business events and tradeshows that take place in Dubai world trade center in October. It invites thousands of visitors and exhibitors in different Asian countries to come forward and exchange business, ideas, and knowledge. It also holds some interesting keynote sessions, games, etc. to benefit the expo visitors and exhibitors. It is a perfect place to explore all the trending technologies in the world.

About Elision Technologies Pvt. Ltd

We are one of the leading unified telephony and omnichannel VoIP communication solution development company. We provide the best VoIP products that are driven by artificial intelligence. We also provide consultation, development, customization, support, and maintenance services for custom telephony products.  We have expertise in all major VoIP development technologies and platforms. We have been building custom features and innovative telephony products for almost 15 years.

Our team is going to showcase our services to our booth visitors in GITEX. If you have any questions or want to know more, contact us.

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Elision Announced to Exhibit at GITEX 2022

We, Elision, are happy to share that we are going to participate in GITEX Global 2022. We are one of the exhibitors at this leading Asian expo. We will exhibit our top products, solutions, and services at GITEX (Gulf Information Technology Exhibition).

Our team will exhibit our offerings from our stand: H6A-3 from 10 Oct to 14 Oct 2022.

About GITEX Global 2022

It will take place from 10 to 14 October 2022 in Dubai World Trade Center, Dubai. It is going to empower 7 technology communities and more than 100,000 business connections to give the opportunity to visitors and exhibitors. GITEX participants can take the opportunity to learn, discover, access, and network with other businesses and business professionals. This time GITEX also has Metaverse, Artificial intelligence, Cybersecurity, and similar top trending technologies. In this 5 days long event more than 4000 exhibitors are going to take place. There will be more than 800 startups and more than 100,000 participants. More than 170 countries will participate in this one of the biggest expos in the world.

About Elision Technologies Pvt. Ltd

We, Elision, are one of the leading unified telephony and omnichannel communication solution provider companies. We leverage the power of technology to benefit our clients that use our top communication and collaboration products. For more than 15 years, we have been catering to businesses with world-class communication solutions. We have bagged more than 20 awards and recognition for our innovative products, excellent VoIP solutions, and services.

We are going to exhibit in the upcoming Dubai-based trade show, GITEX Global.

We will share our major offerings such as:

Products

Solutions

  • Patient care helpdesk solution
  • AI voice analysis solution
  • Smart city solution
  • Code Blue: Emergency Alert Solution

Services

  • Custom telephony product development
  • Custom telephony consultancy
  • VICIDial CRM CTI integration
  • Call center CRM integration
  • Truecaller for Business

We also have industry-specific unified communication solutions for the following industry verticals:

  • Healthcare
  • Banking
  • E-commerce
  • Automotive
  • Collection
  • BPO
  • Government

“We are happy to announce our participation in GITEX. Our team and business representatives will be at our stand: H6A-3 to greet GITEX visitors. We have core expertise in VoIP and IP telephony solutions and we are going to showcase that in GITEX during our participation. Our communication tools can fit the business need of different companies and our team is going to recommend the best solution depending on the stand visitor and his or her business”, shared the spokesperson of the company

We are seeking business exchange and partnership opportunities from their participation in this Dubai expo. If you are interested in meeting us at this event, please visit our booth H6A-3. To discuss your interest and requirements, you can also contact us.

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We Have Launched Customer Profiling Feature in DialShree

Customerprofile

We are happy to announce the launch of the “Customer Profiling” feature in DialShree: Contact Center Solution. All existing and future users of DialShree can get access to this amazing and must-have feature.

What is customer profiling?

It is a value-added and on-demand feature that will be available exclusively to the users of DialShree: Contact Center Software. This feature can show all inbound and outbound interactions of a customer from the beginning to the till now during a live call to the agent. This feature also allows agents to explore the interactions of the customer within the selected date range during a live call or later. (more…)

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Elision Furnished a Smart City in India with IT Solutions

itsolutions_img

Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.

Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.

Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision.  

The company has integrated the following solutions in the Gurgaon smart city:

Citizens in Gurgaon can reach government facilities via different communication channels to raise their concerns or get the required information. Below is the list of communication channel furnished by Elision in this Indian smart city:

  • Call
  • Email
  • Web portal
  • Grievance app

The company has connected all different departments of Government with easily accessible channels. Citizens can reach to any department such as Fire, Municipality, Transport, Water supply, Traffic, Street light, etc.

The company had put the team in Gurgaon to install and setup complete infrastructure and different solutions to make this whole system live and running.

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We Have Joined Hands with TrueCaller for Business Number Verification

Elision Announced Partnership with TrueCaller Business

We are extremely happy to announce our partnership with TrueCaller Business. This partnership has created mutual grounds of business advantages for both companies, Elision Technologies Pvt. Ltd and TrueCaller.

We are glad to share that we are an authorized partner of TrueCaller Business which offers business number verification services. In simple words, if you want to verify your business number with TrueCaller, get in touch with us and let us help you get verified. (more…)

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AI Powered Voice Analysis Launched for Call Center Solution Users

AI Powered Voice Analysis Launched for Call Center Solution Users

We are excited to announce the launch of an AI-powered voice analysis add-on for users of our DialShree, call center solution. This add-on will automate the monitoring and analysis of call quality and agent performance.

We are one of the leading providers of the best call center solution empowered with advanced call center technology. We have introduced automation for various operations. Our recently launched AI-driven voice analysis module will automate screening different call recording files and perform sentiment and emotion and speech analysis to give you concrete data to judge the quality of service and quality of the call. (more…)

 146 

We Have Launched Communication Tools for Banking Industry

We Have Launched Communication Tools for Banking Industry

We are happy to announce the launch of multiple communication tools for the banking industry. These unified communication tools are available for the FINTech industry. It means any financial or banking service provider companies or organizations can use these tools.

Some of the major FINtech organizations are listed below:

  • Banks
  • Robo-advisors
  • Insuretech
  • Crowdfunding platforms
  • NBFCs (Non-banking Financial Companies)
  • And more

(more…)

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