IP PBX Software for Empowered Communication of Healthcare Industry

IPPBX

The technological shift and increasing demand of real-time and quality medical facilities have increased expected standards of services. Furthermore, as a matter of life is involved, the hospitals have to be prompt in responses, they provide to patients.

By adding a real time and cost effective communication solution, such as, IP PBX solution, the hospitals can leverage a wide range of benefits. The IP PBX software will provide a strong communication and collaboration platform to the hospital staff and patients. Read on to explore top 6 benefits of IP PBX software for healthcare industry:

Prompt Response and Mobility

The IP PBX solution provides many features which can be used to add mobility in the communication. The BYOD extensions can work as a great feature to connect the medical staff and patients. Also, you can use call transfer, call forwarding, time based call forwarding and similar features to assure the mobility as well as in-time communication as it can be a matter of life, in case of the healthcare industry. (more…)

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Code Blue Solution: Emergency Alert System for Hospitals

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An emergency is an unavoidable circumstance which can occur any time. Thus, we all need to be armed with the latest tools and technologies to deal with the emergency with the least damage and quick rescue. Hospitals serve many patients at the same time. The patients can’t move fast in case of emergency. Thus, it is mandatory to have everything in place to ensure the quickest possible rescue. The Code Blue: Emergency Alert solution can work miraculously for the hospitals.

Let me share, how does it work?

  • The Code Blue Emergency Alert solution is a telephonic system developed by Elision Technologies Pvt. Ltd.
  • It creates different groups of relevant people and assigns an extension to each of them. Each group is given a name with a color code. For example, the cardiac specialist group has an assigned extension 701 and given the name “Blue”.
  • In case of emergency, just a single extension call will inform everyone in that extension group. Following earlier example, the call on 701 will inform everyone in the group called Blue. This group may have doctors, nurses, and other staff
  • Once they are informed, they may start doing the rescue work such as getting medicine or operation theatre, etc. ready.

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Major Challenges Faced by Healthcare Industry without a Contact Center Solution

Major Challenges Faced by Healthcare Industry without Contact Center Solution

The healthcare industry is one of those industries that are early adopters of technology tools. Technology has empowered many tools and one of them is a communication tool. A contact center solution is one of the most advanced communication tools. It has many utilities and applications in the healthcare industry.

Case study, one of the leading hospitals got benefited by using a contact center solution

7 out of 10 hospitals have started using the contact center solution to leverage several advantages. However, still, some healthcare departments or organizations don’t use the contact center software. (more…)

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IP PBX Solution Benefits Healthcare Industry

The technology has paved its way in all different industries and healthcare is not left behind. Along with ultramodern medical devices, the hospitals and other healthcare organizations need to provide quick assistance and responses. On time response and patient care would increase the fame of the hospital. The IP PBX solution can empower communication and collaboration of the hospital. It will let healthcare industry use power of unified communication in their favor. Let me unveil the top 5 benefits of an IP PBX solution for the healthcare industry.

1. Extended Mobility and Highest Privacy

The IP PBX solution provides a powerful communication tool to the hospitals and other medical facilities. It can be used without sitting next to the hospital landline or sharing personal mobile number. There are many amazing features such as call forwarding, call routing, call transfer, etc. that seamlessly connects patients with the doctor’s preferred number without exposing that number. (more…)

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Patient Care Communication Lifecycle Using Top Tools

Like many industry verticals, the healthcare industry has also started using the latest tools and technologies for different aspects related to patient care. Communication is an important part of the healthcare industry, which helps in delivering better and enhanced patient care.

The trending communication tools empower each stage of the patient care communication lifecycle.

1. Call center solution

Hospitals, pharmacies, etc. use a call center solution or an omnichannel call center solution for patient care. (more…)

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Call Center Solution and HIPAA Compliance: Everything You Need to Know

Call Center Solution and HIPAA Compliance

Any hospital or healthcare organization that uses any VoIP based calling solution should be aware of HIPAA compliance. A call center solution for the healthcare industry is gaining a lot of popularity and therefore, we have come up with details of a call center solution and HIPAA compliance.

What is HIPAA compliance?

HIPAA is an abbreviation of the Health Insurance Portability and Accountability Act. This act was formed in the USA in 1996. The main agenda of this compliance is to keep the medical information of a patient secure and confidential. (more…)

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Major Advantages of Code Blue Emergency Alert System in the Healthcare Industry

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We have been catering to the healthcare industry with different communication solutions to bridge the communication gap between patients and healthcare staff, as well as, within internal departments. By continuing the legacy of coming up with innovative and industry-specific unified communication solutions, we offer a suite of unified communication solutions for the healthcare industry.

One of the popular platforms we offer to the healthcare industry is a Code Blue: Emergency Alert System. (more…)

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How Can DialShree Help in Increasing Debt Collection for Healthcare Industry?

DialShree Helps in Increasing Debt Collection for Healthcare Industry

People are more conscious about their health nowadays. People invest in health insurance, mediclaim, etc. People also get regular body checkups to stay healthy and fit. Moreover, the healthcare industry has become quite advanced now and therefore, there are many offerings along with traditional healthcare services. From annual health checkup plans to cosmetics, healthcare membership, and many other healthcare products are available for regular customers. (more…)

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How a Hospital Can Handle Abandoned Calls with a Contact Center Solution?

How a Hospital Can Handle Abandoned Call with a Contact Center

Hospitals have been adopting multiple technology tools to improve the patient experience. Just like many other industries, the healthcare industry also faces high competition. That is why focusing on improved patient experience is necessary. Technology tools such as an omnichannel contact center solution for the healthcare industry can help hospitals to overcome multiple roadblocks. One of the roadblocks that an omnichannel contact center solution helps in overcoming is dealing with abandoned calls. (more…)

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Healthcare Call Center Best Practices

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Patient care also includes a quick and on-time response. Therefore, the healthcare industry has started using different technology tools. There are several communication tools for the healthcare industry available. One of the most popular communication tools available for the healthcare industry is a call center solution. The healthcare organizations or third-party call centers that offer communication services to the healthcare organizations use a call center solution for the healthcare industry. (more…)

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