Contact Center Trends 2021: Get Ready for the Future

Call Center Trends 2020 That You Must Know

Similar to all other industry verticals, the contact center industry also faces changing trends every year. The year 2020 has impacted many aspects of this industry, which is why it has become even more crucial to look forward to the future trends to be witnessed by the contact centers. Knowing the trends will help you get ready for the future and stay ahead of your competitors.

In this blog, we will share major contact center trends to look forward in 2021. (more…)


DialShree Advancements 2020: Made It More Prevailing

DialShree Advancements 2020 Made It More Prevailing

DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. (more…)


Major Customer Communication Trends to Look For in 2021

Major Customer Communication Trends 2021

The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.

Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. (more…)


Wrap Up Time, Its Importance, and Tips to Improve this KPI

Improve Wrap Up Time In Call Center

Due to the increasing importance of customer satisfaction, call centers have been investing in the best call center technology and skilled agents. Additionally, call centers invest in resources to keep improving agents’ productivity to ensure customers get attended and the resolutions get delivered instantly.

Call wrap uptime is one of the roadblocks, which reduce agent productivity. Therefore, call centers should consider it an important KPI (Key Performance Indicator) and invest in improving it. (more…)


How Call Center Solution Technology Transforms Collection Industry?

Call Center Solution Technology Transforms Collection Industry (1)

The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.

The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. (more…)


Major Tips for Effective Call Center Management by Industry Experts

Effective Call Center Management Tips

Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.

1. Move to the cloud

It is not only about a call center solution, it is also about your all infrastructure and IT tools. (more…)


Major Advantages of Unified Communication in Businesses

Major Benefits of Unified Communication

Communication is an important part of any business. To meet the demand of customers and gain other competitive advantages, unified communication has been crucial nowadays. In this blog, we will cover what unified communication is and how it is beneficial to businesses.

What is unified communication?

Unified communication is a union of all communication channels such as voice and video, chat, SMS, WhatsApp, Twitter, Facebook, etc. A system or software, which lets you use and control all communication channels within a single system, is called a unified communication solution. (more…)


Major KPIs of Collection Agency for Call Center


Due to increase demand and easy availability of loans, the number of collection agencies has increased. The standard tools and processes cannot meet the operational needs of these collection agencies. To save time and boost performance, collection agencies need to invest in more specific tools and processes. For example, standard call center solutions are not enough to meet the operational needs of collection agencies. Therefore, they need to obtain a call center solution, which has customized features to let collection agencies perform their operations.

We, Elision, have developed a collection module for the users of our proprietary call center solution, namely, DialShree. (more…)