In a call center, call quality defines how good your customer service standards are. Many call centers put an extra force to monitor the quality of calls by recording and screening calls. The best call center solution providers now also offer AI voice analysis tools to automate monitoring the quality of the calls and quality of service.
What is the call quality assurance? (more…)
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The world is moving faster with technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need a fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center software. (more…)
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Outbound call centers perform amazingly well for sales, telemarketing, cold calling, collection, and multiple other types of campaigns. The outbound contact center solutions provided by the top call center software providers are loaded with an array of amazing features that can take the ROI graph higher.
Let’s explore more about the major features of the call center solution that boost outbound call center’s ROI. (more…)
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Running a call center is an expensive business. From expensive technology tools to deployment, server costs, maintenance, staffing, human resource management, etc. is quite resource-intensive and expensive. Therefore, it becomes necessary to identify each possible opportunity to reduce cost per call.
In this blog post, we have gathered the top tips that you can implement in your customer care center to reduce the cost per call. (more…)
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Customer support has become one of the most crucial operations of businesses in 2022. The increasing competition, compressing profit margins, and difficulty in converting leads have enforced companies to retain their clients. The role of a well defined customer support strategy can help in increasing customer retention rate.
One of the important aspects of a winning customer support strategy in 2022 is to use a feature-rich call center solution. (more…)
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Communication is an integral part of many businesses. In fact, for some industries like BPO, KPO, call centers, etc. communication is the main operation. In this type of business, it becomes necessary to use tools that can help in increasing the call connect rate.
The call connect rate defines the success of not only a campaign, but also a business. Thus, it becomes necessary to invest resources to increase the call connect rate in 2022. (more…)
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Most call centers provide customer support services to improve customer experience. To improve results, improving all aspects of customer experience is necessary. Massive call volume with a few agent seats, outdated call center solutions, or other roadblocks can affect the performance and KPIs of a call center.
To help your call center overcome major issues and roadblocks related to massive call volume in a call center, here are the top tips to follow. (more…)
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Call center technologies constantly evolve and benefit users of call center solutions. Even in 2022, conventional call center solutions are available. But, using the contact center software that has incorporated the latest technology trends has become necessary. This necessity of the market is acknowledged by call centers, which is why they have been adopting the best call center solutions. (more…)
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We have recently launched our service of TrueCaller number verification after joining hands with TrueCaller Business. This service can benefit multiple industry verticals and one of the businesses that can leverage maximum advantages is the call center industry.
Let’s explore the major advantages of TrueCaller Business number verification for a call center: (more…)
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Artificial intelligence (AI) has been introducing different call center automation features. By leveraging the power of AI for call center solutions, we have built the most advanced AI-driven voice analysis tool for call center solutions.
Read our complete news release on AI Powered Voice Analysis Launched for Call Center Solution Users by Elision
In multiple ways, this AI voice analysis for call centers can benefit contact centers, customer care centers, and any business that uses a call center software. (more…)
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