Turnkey Call Center Solution for Insurance Agencies

Turnkey Call Center Solution for Insurance Agencies

We have been offering unified communication solutions to global customers belong to diversified industry verticals. Our call center solution, DialShree is one of the best and most popular products of our company. It has been in use by many companies for many years, including, different insurance agencies. Various insurance agencies in India and other countries such as Australia, the USA, Canada, etc. use DialShree: call center solution.

Read the case study on one of the leading Australian insurance agencies using our call center solution and CRM system with customization. (more…)

 30 

International Call Center Operational Tips

International Call Center Operational Tips

Running a call center is a big job and running an international call center is an even bigger job. There are many roadblocks and challenges to deal with as different countries would have different cultures, business ethics, customer behavior, etc. To help you run your international call center more efficiently, we have come up with the top tips that you can follow.

Use cloud call center solution (more…)

 24 

How to Increase Ecommerce Sales Using a Call Center Solution?

How to Increase E-commerce Sales Using a Call Center Solution?

Due to the COVID 19 pandemic, which is still having its effect on various parts of the world, many industries have faced ups and downs. The eCommerce industry is one of those industries that have got benefited because of the pandemic. The habit of shopping in the brick and mortar stores has changed. People have moved more towards online shopping as it is safe and fun, both.

Along with the demand and popularity, competition has also increased in the eCommerce industry. (more…)

 17 

How to Increase Customer Retention Using a Call Center Solution?

Increase Customer Retention Using a Call Center Solution

In today’s fiercely competitive market, retaining customers can be a great strategy. Therefore, businesses have increased the focus on improving the customer retention rate. Along with loyalty programs and other strategies, using the right call center solution and its right features can also help in increasing customer retention.

In this blog, we will share how you can use a call center solution to improve customer retention. (more…)

 37 

Role of Social Media in Call Centers for Improved Customer Satisfaction

Call Center Social Media Integration for Improved Customer Satisfaction

With billions of users using one or more social media sites, social media has become one of the primary modes of communication for any business. Whether a business is interested in reaching a wider audience or interested in maintaining a positive brand reputation, effective use of social media is necessary.

Call centers majorly focus on customer satisfaction and sales. (more…)

 37 

Call Center Solution with Unified Communication and Its Impact on Customer Experience

Call Center Solution with Unified Communication and Its Impact on Customer Experience

The call center solution has been one of the leading tools that empower industries to deliver excellent customer experience. With the advancements in this solution, the businesses using this software can lift up customer satisfaction and experience even more.

One of the advancements that happened in the call center software industry is the integration of unified communication channels into the call center software. This type of call center solution is also known as an omnichannel call center solution and a contact center solution.

(more…)

 18 

Advantages and Disadvantages of a Hosted Call Center Solution

Pros & Cons of a Hosted Call Center Solution

The call center solutions are now used by all industry verticals. Therefore, different types of models have come up in the market, including the Indian market. A call center solution can be accessed or acquired by choosing one of the models. In this blog, we will share one of the important models to use a call center software, which is the rental model.

The rental model hosts the call center software on the cloud of the provider. (more…)

 13 

Call Center Solution Advancements that Reform the Customer Experience

Call Center Advancements that Reform the Customer Experience

Call center solutions have been reforming customer service, sales, loan collection, and other campaigns. Each passing year, more and more businesses have started adopting this software. The companies like ours, innovate different features and advancements to empower the users of call center software.

In the past few years, much advancement has happened and in this blog, we will share the top 5 advancements for you to understand how they reform customer experience in businesses and call centers. (more…)

 14 

How Contact Center Solution Flourishes Rental Car and Cab Business?

Contact Center Solution Flourishes Rental Car & Cab Business

Contact center solutions have their applications in almost all industry verticals. There are many businesses that are flourishing by using a contact center solution and the rental car and cab business is one of them.

In this blog, we will share how a contact center solution with unified communication support helps rental car and cab businesses to grow faster.

To run a loyalty program (more…)

 15 

How Call Center Solution Can Be Used during COVID 19?

Utilities of Call Center Solution during COVID 19

COVID 19 has hit hard all parts of the world. Still, some parts of the world like India, Brazil, etc. are still the top affected countries in the world. Even the countries that have controlled the situation are taking precautions to make sure the spread of the COVID 19 stays in control.

The COVID 19 has brought many changes to the world. Technology has benefited here as well. (more…)

 23