Importance of Video Chat in Call Centers

Importance of Video Chat in Call Centers

Call center solutions are advancing by adopting multiple advanced features and characteristics. Each advanced feature has its own benefits to offer to the organization that uses it. For example, an omnichannel call center solution is used in many organizations and industries. An omnichannel call center solution supports multiple communication channels and each of them has its own pros. In this blog, we will discuss the importance of video chat in the call centers. (more…)


Cloud Call Center Solution: Complete Guide

Cloud Call Center Solution- Complete Guide

The call center industry is very big and there are different jargon in this industry. Often people get confused or take two different terms as synonyms. We, being one of the leading call center solution providers, bring today an article on the topic of cloud contact center solution. In this article, we will share all required details related to the cloud contact center solution which will help you understand it and all other interrelated facts related to the same.

What is a Contact Center Solution? (more…)


How to Balance Call Volume in a Call Center?

Tips to Balance Call Volume in Call Centers

Call centers handle incoming calls usually offer customer care services. They need to focus on better customer experience. Thus, call centers usually monitor different call center KPIs (Key Performance Indicators). One of the KPIs to be monitored in a call center delivering customer care service is call volume and the way it is handled. In this article, we will share top tips 5 to handle the massive call volume.

1. Take advantage of IVR

IVR is a feature available in any call center solution. If used correctly, it can reduce the number of calls that your agents need to handle. (more…)


Top Reports to Improve Performance in Call Centers

Reports Improve Performance in Call Centers

It is necessary to improve the performance of call centers and for that, call centers need to focus on three key aspects:

  • Measure
  • Monitor and Compare
  • Manage

Measure the existing performance, monitor and compare the KPIs, and manage different aspects to improve performance to be better. Call center solutions loaded with amazing features help in working on all three aspects. We will talk about one of them, Measure. (more…)


Top Reasons to Use DialShree Call Center Solution in India

Reasons to Use DialShree Call Center Solution

DialShree call center solution is popular all across the globe. Hundreds of call centers and small to large scaled businesses are using it to run their inbound, outbound, and blended campaigns. As DialShree has become a global name, many Indian call centers and companies often ask us, is it still an ideal call center solution for Indian businesses?

Answer is yes. It is one of the top call center solutions India and there are many big brands that use it to run their call center campaigns. (more…)


How to Reduce Expenses of Call Center?

Tips to Reduce Expenses of Call Center

Similar to any other business, reducing expenses is one of the prime focuses of call centers. Reducing expenses directly results in increasing returns over investment (ROI). There are many strategies a call center can adopt to reduce the expenses and in this article, we will talk about the top strategies, which help call centers to reduce costs significantly.

1. Choose between in-house call center software vs. call center service

To run a call center, but obviously, you cannot continue using the traditional telephony method. You need a feature-rich call center solution. (more…)


Why Businesses Need an In-house Call Center?

Importance of Call Center for Your Business

Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.

Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. (more…)


How to Take Advantage of Omnichannel Call Center Solution?

Tips to Take Advantage of Omnichannel Call Center Solution

Traditionally, call centers used to use a call center software solution with a single channel of communication, which is, voice calling. However, in modern times, there are many innovative features that are introduced in this software. The omnichannel call center solution is the most innovative and also the most popular software these days. There are many benefits to using it. By using this type of call center solution, you can give support to your customers through multiple communication channels, including, but not limited to: (more…)


How to Choose SaaS Call Center Provider in India?

Tips to Choose Call Center Service Provider

India is one of the most popular technology companies. Thus, when you decide to buy technological software or service, sometimes, you need a guide to choose the right one. For example, a call center solution is one of the most prominent tools used in three major business operations:

  1. Marketing
  2. Sales and
  3. Customer care

Thus, in India, many businesses and organizations have started adopting it. (more…)


Top Reasons to Integrate VICIDial into Salesforce in Business

VICIDial Salesforce Integration Importance

Call center solution is an amazing tool to provide excellent customer support and also to run lead generation and sales campaigns more effectively with fewer resources as well as at affordable rates. While CRM (Customer Relationship Management) solution is used to have complete documentation of customer information, his interaction with the company, his billing habits, and much more important information that helps to know a customer better. To run sales and customer care operations smoothly, you should use both of these software solutions in your business. (more…)