Author Archives: Elisiontec Admin

COVID 19 pandemic is going on and there is no clear indication that it is going to fade away soon. The numbers of cases and severity because of it are increasing like anything. The WHO has clearly indicated that it will take time in getting things under control and possibly the effects of the world novel Coronavirus are still going to shake the world for some time. In this situation, it is necessary for businesses to take the required steps to keep them going.

We offer the best call center solution to businesses and that is why we work closely with the call centers, BPOs, and similar businesses for more than 12 years. Based on our rich experience, here are some of the tips, we would like to share for call centers to keep operations going on and business running: (more…)

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India is one of the countries that are dealing heavily with the world novel Coronavirus. The country has many big units and industries that keep this country on the list of one of the rapidly growing countries. However, due to COVID 19, these industries are stopped working as part of the preventions taken by the Indian government. The PM of India had announced the lockdown of the whole nation for 21 days on the 25^th of March 2020. Then after, he extended the lockdown for 19 more days. The government of India is taking all necessary steps to control the whole situation. However, because of the nature of this novel virus, things are still misbalanced.  In this situation, the businesses are trying to adopt different approaches so the work can go on and the economy of India can also be supported. (more…)

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The first thing you need to understand here is that a call center solution developed for smart cities will have some exclusive features unlike other call center solutions available in the industry. These features get developed to provide the required exclusive functional capabilities to the smart cities and to consolidate the security of certain assets such as data, call logs, etc. We will refer to this call center software as a call center solution for smart cities in this blog.

The call center solutions for smart cities have many utilities in the smart cities. Let us share the major use cases aka utilities of this software in smart cities. (more…)

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The government-industry has started using smart tools. Smart cities are furnished with smart city solutions, which are technology inventions, to make smart cities empowered. These tools are not limited to smart cities. In India, many departments in the government-industry use different technology solutions. One of the most powerful and beneficial tools for the government-industry is a smart grievance management solution. (more…)

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